APR is not performing as everyone has suggested
07-24-2003, 09:46 PM
#33
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I know several TTs with failed chips, one that had 3 chips soldered on, ended up going back to stock
due to the failure rate. Another TT had a problem when the ecu got fried. HOWEVER, the APR rep was more than willing to help remedy the situation.
There are risks when modifying your car. You do assume some responsibility when doing so.
APR has good reliable product, along with good customer support.
There are risks when modifying your car. You do assume some responsibility when doing so.
APR has good reliable product, along with good customer support.
07-24-2003, 09:46 PM
#34
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My expectations were on target
To begin with, yes I do have towing insurance, so it was a potential "way out" of my situation. Second, roadside assistance may have been strong verbiage, so how about a 24 hour hotline, or a 24 hour towing serivce (not roadside assitance). If it is inexpensive for me it should be for them as well. They are selling primarily intellectual property, when purchasing a chip. The chip itself is about a nickle.
There are two issues I agree with you on. They are the ecu box. I should have just purchased a spare, and that the engine may have to work harder. I do not agree that I should expect failure after 5 miles. That is a quality control issue, and it is probably tracable to the installer. Thanks for the insiteful thougths though, I believe we will all be better off for evaluating this.
Tom
There are two issues I agree with you on. They are the ecu box. I should have just purchased a spare, and that the engine may have to work harder. I do not agree that I should expect failure after 5 miles. That is a quality control issue, and it is probably tracable to the installer. Thanks for the insiteful thougths though, I believe we will all be better off for evaluating this.
Tom
07-24-2003, 09:54 PM
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Re: How do you know the chip is bad? I have not heard of any chips "going bad" I have never know an
Jim,
After extensive dicussion we believe to have it traced back to authorized dealer installation. The other issues should be addressed. A towing program (not roadside assistance) may be warranted. If it is inexpensive for us it should be for them as well. Or a 24 hour hotline. I have an answering service, which is not prohibitively expensive.
Finally an instruction booklet, or quick reference guide, one page. Have it printed once, and for $100 you have made everybody happy, and decreased your customer service department in half. Thanks for thoughts.
Tom
After extensive dicussion we believe to have it traced back to authorized dealer installation. The other issues should be addressed. A towing program (not roadside assistance) may be warranted. If it is inexpensive for us it should be for them as well. Or a 24 hour hotline. I have an answering service, which is not prohibitively expensive.
Finally an instruction booklet, or quick reference guide, one page. Have it printed once, and for $100 you have made everybody happy, and decreased your customer service department in half. Thanks for thoughts.
Tom
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