Cluster Failure OOW Update
11-09-2006, 11:04 AM
#1
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Cluster Failure OOW Update
Aoa called regarding the letter I sent to them last week.
After the usual party line about how they have not issued a recall or service notice on A/S4 or TT gauge clusters and MFDs _in the United States_, the rep I spoke with admitted that there has been a high failure rate, and that "the government" sometimes steps in to get Audi to replace endemic safety-related failures like these.
So tomorrow, it's off to Brian Harris to get the Service Manager's advice on this. Apparently his say-so goes. They noted the failed cluster when we had our A/C replaced early in the summer, so maybe we'll get a break.
If you're out of warranty or had multiple cluster failures, it's worth a shot at sending the letter. I hope we'll be treated fairly.<ul><li><a href="https://forums.audiworld.com/tt/msgs/1570129.phtml">Link to the complaint letter thread and template.</a></li></ul>
After the usual party line about how they have not issued a recall or service notice on A/S4 or TT gauge clusters and MFDs _in the United States_, the rep I spoke with admitted that there has been a high failure rate, and that "the government" sometimes steps in to get Audi to replace endemic safety-related failures like these.
So tomorrow, it's off to Brian Harris to get the Service Manager's advice on this. Apparently his say-so goes. They noted the failed cluster when we had our A/C replaced early in the summer, so maybe we'll get a break.
If you're out of warranty or had multiple cluster failures, it's worth a shot at sending the letter. I hope we'll be treated fairly.<ul><li><a href="https://forums.audiworld.com/tt/msgs/1570129.phtml">Link to the complaint letter thread and template.</a></li></ul>
11-09-2006, 12:29 PM
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AoA also mentioned...
...saving receipts for repairs if you've already had a cluster replaced outside of warranty. I think this is significant; sorry for not stating this in my previous post.
This seems to imply that the could be subject to or considering a voluntary recall program. I think that posing this as a safety issue might be helping our cause.
This seems to imply that the could be subject to or considering a voluntary recall program. I think that posing this as a safety issue might be helping our cause.
11-10-2006, 02:57 AM
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Well done voughtt....give yerself a HUGE pat on the back for actually doing something
about the issue rather than venting your anger and misery on here.
I hope Audi US take off their blinkers and open there eyes to this issue, and everybody gets the full refund they deserve.
I hope Audi US take off their blinkers and open there eyes to this issue, and everybody gets the full refund they deserve.
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