ouch >>
10-24-2006, 08:11 PM
#1
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ouch >>
<ul><li><a href="http://www.cnn.com/2006/AUTOS/10/13/pluggedin_Taylor_Audi.fortune/index.html">http://www.cnn.com/2006/AUTOS/10/13/pluggedin_Taylor_Audi.fortune/index.html</a</li></ul>
10-24-2006, 09:29 PM
#3
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word... just about every US media outlet is the same...
especially Mr.Murdoch's dabbling in the world of news media.
But I digress... obviously the author of that article has never owned or even driven a newer Audi, probably writes his assignments from the comfort of his desk chair, looking at stat sheets, etc. I expect Audi to do really well in the future, aggresive sales should naturally follow their new aggresive front ends.
But I digress... obviously the author of that article has never owned or even driven a newer Audi, probably writes his assignments from the comfort of his desk chair, looking at stat sheets, etc. I expect Audi to do really well in the future, aggresive sales should naturally follow their new aggresive front ends.
10-25-2006, 04:42 AM
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Could be...
they based the report on actual customer experiences - they could have used Audiworld as research.
Audi has poor quality - MAFs, coil packs, temp sensors, instrument clusters, sway bar bushings, water pumps, timing belt tensioners, rear control arm joints, fuel level senders and odd thumps and clunks are just a few of the common issues with TTs, most of which Audi has failed to address adequately.
Dealer service and support sux. There are lots of horror stories about dealers being unable to properly diagnose problems, so they just throw parts at it. Just as often, real problems are dismissed as "problem not found," or "they all do that." Call AoA about a well-known issue, and they'll act as if it's the first time they've ever heard about it.
And Audi hasn't shown in any way that they are concerned or doing anything about the way things are.
Talk to someone who has a Lexus. _If_ they've had a problem (you may need to talk to several owners), ask them how the dealer's service department treated them, and how the issue was resolved. It's easy to figure out why Lexus is doing well, and Audi not.
Unfortunately, Lexus cars simply aren't as interesting, IMHO.
Audi has poor quality - MAFs, coil packs, temp sensors, instrument clusters, sway bar bushings, water pumps, timing belt tensioners, rear control arm joints, fuel level senders and odd thumps and clunks are just a few of the common issues with TTs, most of which Audi has failed to address adequately.
Dealer service and support sux. There are lots of horror stories about dealers being unable to properly diagnose problems, so they just throw parts at it. Just as often, real problems are dismissed as "problem not found," or "they all do that." Call AoA about a well-known issue, and they'll act as if it's the first time they've ever heard about it.
And Audi hasn't shown in any way that they are concerned or doing anything about the way things are.
Talk to someone who has a Lexus. _If_ they've had a problem (you may need to talk to several owners), ask them how the dealer's service department treated them, and how the issue was resolved. It's easy to figure out why Lexus is doing well, and Audi not.
Unfortunately, Lexus cars simply aren't as interesting, IMHO.
10-25-2006, 04:45 AM
#7
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Shoddy engineering and poor customer service don't help either.
Defective timing belt tensioners, plastic impellers and instument panel clusters that don't work after four replacements tend disrupt owner loyalty.
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10-25-2006, 05:16 AM
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Until the TT and now the R8 and the RS4 somewhat they didn't have anything to turn heads
The heart of their lineup was the A# line, mainly the A4 and to say it's styling was understated is a huge understatement. There was no styling, it was just there.
They've got a long ways to go and improving their car line up is just one minor step. Until they improve their reliability, their dealership network and their customer relations they're still going to be in for a struggle.
Trent (all just my opinion of course)
They've got a long ways to go and improving their car line up is just one minor step. Until they improve their reliability, their dealership network and their customer relations they're still going to be in for a struggle.
Trent (all just my opinion of course)
