Some news we already knew about, FYI: "VW, Audi Dealers Run Low on Parts" (more)
02-24-2000, 12:32 PM
#1
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Some news we already knew about, FYI: "VW, Audi Dealers Run Low on Parts" (more)
February 24, 2000 Thursday, METRO
SECTION: TRANSPORTATION; Pg. F11
HEADLINE: VW, AUDI DEALERS RUN LOW ON PARTS
BYLINE: Automotive News
BODY:
A new computer system at a massive, high-tech parts warehouse in Kassel,
Germany, was designed to speed parts to Volkswagen and Audi dealers around the world.
Instead, software glitches caused parts arriving from suppliers to pile up.
Since September, customers in the United States have had to wait for days, sometimes weeks, for parts.
Volkswagen of America acknowledged the problem and said dealers should see
some relief in the next few months.
The shortage has been compounded by robust sales in North America. Some
Volkswagen and Audi suppliers have not been able to keep up with the demand for replacement parts.
Indeed, dealers are taking the brunt of the heat from angry customers.
"What are you going to do? The part's not here," said dealer Bob Kissick, at
Boardwalk Auto Center in Redwood City, Calif. "They get angry at us. Then they calm down when we explain the problem, and they're usually pretty understanding, especially when we give them a free loaner car."
The problem surfaced in September, when Volkswagen launched a new operating
system in its huge Kassel parts warehouse, said Eric Johnston, executive director of service and parts at Volkswagen of America.
The new system eventually will make the central warehouse more efficient in
receiving, processing and managing inventory, Johnston said. But, initially, a bottleneck was created at the point where suppliers deliver parts to the warehouse.
A team from Volkswagen's information technology division was dispatched to
Kassel from world headquarters in Wolfsburg.
"They've made dramatic improvement in the system, and now the material is
starting to move," Johnston said.
Orlando Sentinel Tribune, February 24, 2000
LANGUAGE: ENGLISH
LOAD-DATE: February 24, 2000
SECTION: TRANSPORTATION; Pg. F11
HEADLINE: VW, AUDI DEALERS RUN LOW ON PARTS
BYLINE: Automotive News
BODY:
A new computer system at a massive, high-tech parts warehouse in Kassel,
Germany, was designed to speed parts to Volkswagen and Audi dealers around the world.
Instead, software glitches caused parts arriving from suppliers to pile up.
Since September, customers in the United States have had to wait for days, sometimes weeks, for parts.
Volkswagen of America acknowledged the problem and said dealers should see
some relief in the next few months.
The shortage has been compounded by robust sales in North America. Some
Volkswagen and Audi suppliers have not been able to keep up with the demand for replacement parts.
Indeed, dealers are taking the brunt of the heat from angry customers.
"What are you going to do? The part's not here," said dealer Bob Kissick, at
Boardwalk Auto Center in Redwood City, Calif. "They get angry at us. Then they calm down when we explain the problem, and they're usually pretty understanding, especially when we give them a free loaner car."
The problem surfaced in September, when Volkswagen launched a new operating
system in its huge Kassel parts warehouse, said Eric Johnston, executive director of service and parts at Volkswagen of America.
The new system eventually will make the central warehouse more efficient in
receiving, processing and managing inventory, Johnston said. But, initially, a bottleneck was created at the point where suppliers deliver parts to the warehouse.
A team from Volkswagen's information technology division was dispatched to
Kassel from world headquarters in Wolfsburg.
"They've made dramatic improvement in the system, and now the material is
starting to move," Johnston said.
Orlando Sentinel Tribune, February 24, 2000
LANGUAGE: ENGLISH
LOAD-DATE: February 24, 2000
02-24-2000, 04:59 PM
#3
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Posts: n/a
I believe in the SAP user community it is becoming known as the "Audi" problem.
Not to slander SAP, this is just rumor, but the screwup caused by the new SAP software seems to be becoming famous even on this side of the pond.
Something to do with a major system change when SAP consultants were all sucked up into Y2k issues.
Thot you'd like to know...
Ivan
Something to do with a major system change when SAP consultants were all sucked up into Y2k issues.
Thot you'd like to know...
Ivan
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