Originally Posted by 2009TTS

I just heard back from Audi that they refuse to fix both of my sagging seats because the passenger side is not sagging as bad yet. They won't admit it's a design flaw. They say they don't care what Audi is doing to replace both seats for customers in Britain. They claim that the replaced seats do not look different (though the kid admitted he hasn't seen the seats himself).

This car couldn't be driven the first month I had it because the fuel tank had to be replaced. Then the top got stuck up with a failure and could not be lowered. It's a lemon by law and I'm tempted to make them buy it back.

Any U.S. customers have both seats replaced? I need that to fight them.

Ken

Originally Posted by 2009TTS

I want everyone to know that glorified VW (I mean Audi) has now authorized replacement of both of my seat covers. I filed an arbitration complaint with BBB, provided 8x10 images of both seat covers, and made the following arguments:

1) both seat bottoms are failing as the photos show
2) Audi has replace both for other clients
3) the failures are from a design flaw as evidenced by the new design existing
4) the new seats don't look the same - the leather is more matt and less glossy, there are visible gaps in the new design that aren't there in the originals, and the new design is leather with suade while the original is just leather.

I also asked the sales manager to forward the photos I took to the regional service rep. rather than his tiny camera phone images that he had been sending. My images show the failure of both seats quite clearly.

I am so fed up with Audi. I had a nail in my tire this year, not in the sidewall just right in the middle, and was told that high performance tires can never be repaired. I think what offends me most is that they think we're stupid people. People who buy 50K cars and are highly educated but so stupid that they can give us any load of BS and we'll eat it. The owners in Britain stuck together and fought them. Here in the States we seldom even answer each others posts. Expect more BS in the future as a result.

Originally Posted by PeaceOuTT

If you don't mind, which state are you in and how old/miles is on the car?
I asked a couple years ago to get them replaced and the dealership said that they don't replace seats and to call AudiUSA. I called AudiUSA and they told me that it was not going to be replaced. I'm coming up to the 4 year mark on my warranty and if this can be done then I'm going to try to get it done. Mine looks pretty bad. I think I posted photos here a while back.

Thanks