j31izzle

I had no problems with VAGCOM nor my comp until today when I could not log channels above 25, when I discovered that my copy has somehow deactivated. I purchased a copy of the full version in Sept. and now I can't activate it.

I have the Activation code from Linda corresponding to the serial number I sent to Ross-Tech but putting that activation code on the copy of the expired VAGCOM gives an invalid error that it does not match to the serial number.

What do I do? I need to reformat my comp but what info does Ross-Tech need so that I can reactivate it after reformat.

Thanks,
Alen

Uwe@Ross-Tech.com

and VAG-COM has becoem de-activated, chances are the two conditions are related. So long as you're using the same PC, it shouldn't be a big deal. Some links for your persual:

http://www.ross-tech.com/vag-com/faq_5.html

http://www.ross-tech.com/vca/short-form.html

-Uwe-

j31izzle

i still haven't reformatted and vag-com has become deactivated.

i still have the same application file.

if i don't deactivate it, reformat the computer and use this same application file to install vagcom can i use the same activation code i have in email?

Uwe@Ross-Tech.com

using the form at the link below.

-Uwe-<ul><li><a href="http://www.ross-tech.com/vca/short-form.html">http://www.ross-tech.com/vca/short-form.html</a</li></ul>

j31izzle

Hello -

I am sorry but this serial number does not decrypt as the same PC that you had previously registered with us. Please send us a deactivation for the earlier copy of VAG-COM and we will be happy to send you a new activation code.

For more information on deactivations, please see this link from our FAQ:

http://www.ross-tech.com/vag-com/faq_5.html

You will find detailed instructions on how to deactivate at the bottom of FAQ entry, question number 5.2.

Best Regards,

Linda Ross
Ross-Tech LLC



This is the same laptop that I had vagcom on before. So how can we solve this issue?

Uwe@Ross-Tech.com

you gave no explanation whatsoever when you filled out the form. Yet the form clearly states:

"If this is not your first request for an activation code and you are not supplying a de-activation code, you must provide a detailed explanation here."

OTOH, the boiler-plate response you got wasn't really the correct one for this situation, and for that I apologize.

Check your e-mail again.

-Uwe-

j31izzle

does but there's the 'and'. either way thanks for the service. you guys rock.