Gary@RonalUSA. Was it just a bad day today?
09-20-2001, 11:31 AM
#12
Rest In Peace
Join Date: Mar 2000
Location: Chicago
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There have neen numerous posts like this about Gary. I've had nothing bu negative experiences......
with him (via email and on this board about various thing), and consequently, I'd never consider buying anything from Ronal.
WHO IS THIS GUY'S BOSS ANYWAY AND WHY DOES HE HAVE HIS HEAD IN THE SAND?!?!
WHO IS THIS GUY'S BOSS ANYWAY AND WHY DOES HE HAVE HIS HEAD IN THE SAND?!?!
09-20-2001, 11:47 AM
#16
AudiWorld Super User
Join Date: Mar 2000
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If he worked for me I'd send him here...
I found this after a 3 minute search on Yahoo!...
Handling Difficult Customers Through Practice and Stress Management
This full-day workshop delivers the two essential parts of getting through your daily customer service work:
-Specific Skills To Handle Difficult Customers
-Stress Management Steps to Preserve Your Best Attitude
In this full-day workshop, customer service guru Kate Nasser will provide three valuable opportunities for you to improve your customer service beyond its current level.
The instructor will:
-cover techniques to dance and deal with ten types of difficult customers.
-facilitate painless practice sessions allowing you to try these techniques right in the room.
- teach stress management for maintaining your best attitude throughout the work day. This session synthesizes the essence of a full two-day class into one-day delivering two keys in one -- handling difficult customers with practice and stress management. Topics Include:
- Key Steps To Use With Every Customer To Avoid Creating Difficult Customers
- Spotting Ten Types Of Difficult Customers Through Personality Listening
- Menu of Techniques From Which To Choose And Use With Difficult Customers
- In-session Practice Time With Painless Role Plays
-What Exactly Is Stress?
-Issues Of Control As Stress Factors
- Knowing Your Own Stress Factors
-Balancing Work And Personal Demands
-Stress Management Techniques To Use Throughout The Work Day
Handling Difficult Customers Through Practice and Stress Management
This full-day workshop delivers the two essential parts of getting through your daily customer service work:
-Specific Skills To Handle Difficult Customers
-Stress Management Steps to Preserve Your Best Attitude
In this full-day workshop, customer service guru Kate Nasser will provide three valuable opportunities for you to improve your customer service beyond its current level.
The instructor will:
-cover techniques to dance and deal with ten types of difficult customers.
-facilitate painless practice sessions allowing you to try these techniques right in the room.
- teach stress management for maintaining your best attitude throughout the work day. This session synthesizes the essence of a full two-day class into one-day delivering two keys in one -- handling difficult customers with practice and stress management. Topics Include:
- Key Steps To Use With Every Customer To Avoid Creating Difficult Customers
- Spotting Ten Types Of Difficult Customers Through Personality Listening
- Menu of Techniques From Which To Choose And Use With Difficult Customers
- In-session Practice Time With Painless Role Plays
-What Exactly Is Stress?
-Issues Of Control As Stress Factors
- Knowing Your Own Stress Factors
-Balancing Work And Personal Demands
-Stress Management Techniques To Use Throughout The Work Day
